Booking & Policies

As a prospective vacation or business traveler who is inquiring about Rhodes or other Greek locations via this web site, the following is some useful information on pre-booking requirements, methods of payment, and cancellation policies.

• All rates and prices shown in our web pages are subject to change at any time and are intended for a minimum one week of permanence (June - September) or 5 nights at all other times
• In general, availability and booking procedures are handled by our associate full service travel agency (member HATTA) or in some cases, booking procedures are directly coordinated by the owner of the establishment.
• For the reservation a deposit of 30% of the full payment (or full payment if booking within 60 days of departure) must be paid at the time of booking.
• Once we have received your booking deposit, we will, subject to availability, confirm your booking by issuing a reservation voucher and send it to you by email. Please check the voucher carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 10 working days of our sending it out.
• The balance of the cost of your stay must be received by us not less than 30 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the reservation voucher. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges will be payable.
• Methods of payment for most Rental properties are basically the following two:
  1. VISA credit card or
  2. Bank wire transfer of funds (direct deposit to a bank account).
  Note that for credit card payment an aditional 3% for banking expences is required. Upon receipt of the down payment, reservation confirmation is sent to the requestor by fax or e-mail.
• We do not ask for any security deposit but we reserve the right to charge you the cost of any damage to the property or any service charges incurred by you or any member of your party (for example telephone calls) at the end of your stay.
• Should you wish to make any changes to your reservation, you must notify us by email as soon as possible. While we will do our best to assist you, we cannot guarantee we will be able to meet your requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.
• Cancellation: Should you need to cancel your stay you must immediately advise us in writing. For your notice of cancellation to be effective must be submitted in writing, signed and sent by fax. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. For cancellations received no later than 31 days prior to the check-in date, a 15% of the total cost (plus bank expenses) will be charged. If the cancellation request is received any time between 30 and 15 days in advance, then the 30% of the total cost (plus bank expenses) will be charged as cancellation fee. No refund is possible, if cancellation request reaches us after the 15th day prior to arrival or for "no shows".
  Additional information or clarifications can be provided on case by case basis.